ConoHa無法支付/充值(代理登錄導致)解決過程

前些天用代理登陸了ConoHa後台,然後就提示我不允許充值了。
上個月(2016-03)以來就有不少友人跟我講被ConoHa給ban了充值,我一直很好奇是怎麼回事,因為我已經用了半年的ConoHa了,沒有出現此類現象。
於是找客服談笑風生(用Live Chat),讓客服幫忙解決。ConoHa客服的態度並不是很差,而且也很及時地解決了問題,前後大概十分多鐘。
這次問題解決之後,ConoHa允許我使用代理課金。
使用了Google翻譯,我用的是英語,客服回復日語。
總結一下能夠成功的原因。

  • 誠懇,有禮貌,不要一上來就破口大罵
  • 信息真實

其實ConoHa此舉應該是在於清理一些濫用的客戶。有人會用自己的一大堆郵箱不斷的刷推廣以此獲利,ConoHa應該不允許此類現象發生。同樣IDCF關閉了預付費信用卡充值的渠道,也是意在清除部分濫用用戶。這樣對正常使用的用戶百利而無一害。

下面是本次的聊天記錄


Customer Center : Thank you for your inquiry. Depending inquiry situation, you might get time to get back. It should be noted that, because there are times when that is suddenly cut by the impact of the connection line, in that case there is trouble, but please contact us again. 
Hoshino Touko like : Hello 
Customer Center : Hello 
Hoshino Touko like : I can not charge my ConoHa account
Customer Center : Check. please wait.
Hoshino Touko like : OK
Customer Center : was detected unauthorized charge operation. Therefore, we conduct the limit. It will be considered such as the connection based on misrepresentation, but how about you?.




 Oracle RightNow CX Cloud Serviceチャット・サービスとの通信が切断されました。接続を復元するため、しばらくお待ちください。
 切断まであと240秒です。
 Connection has been restored.
 Oracle RightNow CX Cloud Serviceチャット・サービスとの通信が切断されました。接続を復元するため、しばらくお待ちください。
 切断まであと240秒です。
 Connection has been restored.
Hoshino Touko like : Yes
Hoshino Touko like : You know, I live in china
Hoshino Touko like : And I can not connect to conoha console panel everytime due to the GFW
Hoshino Touko like : So I have to use some proxy to ensure that I can use ConoHa well
Customer Center : the other guests, but seems to be able to connect even from China, do you still can not connect from a different environment and a different network?
Hoshino Touko like : Yes
Hoshino Touko like : My ISP named China Mobile is different from other ISP in China
Hoshino Touko like : The proxy's IP address is '45.32.*.* '
Customer Center Is your name real name:? Why What Japanese name?
Hoshino Touko like : That's my Japanese name
Hoshino Touko like : I plan to study in Japan
Hoshino Touko like : If you forbid using proxy, I will not do it the next time
Customer Center : Because I ask for your registration in the real name, Can you registered in your name in China? After that, we'd like a fix because it leaks address to the registered address.


Hoshino Touko like : OK
Hoshino Touko like : What should I do next
Customer Center : Can you fix now? Please tell me so and I determine if the registration is complete.


Hoshino Touko like : OK
Hoshino Touko like : please wait me to fix it
Customer Center : Yes, thank you.
Hoshino Touko like : Done
Hoshino Touko like : Thank you for waiting me
Customer Center : Thank you very much. Is it possible to register ask the room number of the registered address?


Hoshino Touko like : OK
Customer Center : Thank you, thank you.
Hoshino Touko like : done
Customer Center : Thank you very much. To release the only time limit. Please try to charge again.




Hoshino Touko like : OK
Hoshino Touko like : Can I use my cloud VPS as a proxy to charge my account?
Customer Center : Yes, Allows only customers.
Hoshino Touko like : Thank you a lot!
Hoshino Touko like : It's very kind of you to help me
Customer Center : Thank you very much. Thank you.

标签: conoha, VPS, GMO